Tag Archives: management

People Over Process

Processes are supposed to support people, not people support processes. A process should be documented in one document or checklist or directory or wiki or website that everyone has access to. Everyone should have a copy readily available. It should not be outlined in emails or sporadically over several documents across different locations. Always review [...]

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More Hats, More Problems

Software users didn’t take Knuth in college and you should not expect them to have a Computer Science degree to understand how to use your application. There is no worse assumption that a software programmer can make than to assume that end users know what you are talking about, especially when there is so much [...]

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