The Four A’s of Email

I like to adhere to the AAAA rule of email. The four A’s of email reminds you to check you email for four items before you click the send button. Check and double check for correct Address, correct Attachments, correct Attitude and tone and state an Action you want from a recipient.

Recently, a developer in distress sent the following email to the whole company.

I can’t delete any data from any UI screen.

That test doesn’t read like an email, it doesn’t even make sense as a tweet, it’s like an unfortunate cookie message. The email should not have been sent to the whole team, which include sales people, it is to vague, does not have any clear action or request.

Communication is vital for any team and the teams running on full speed need the right level of communication in the right medium. If you are interested in learning how to effectively use email to communicate with your team I recommend the following posts.

There is a fifth A; don’t be an Ass.


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