Keep is Short and Simple

No one has time to read long rambling text. One of the great things about Twitter is that it has a 140 character limit, it forces people to be concise, precise, to the point. It is so much easier to follow someone twitter than someones blog. This is also true for corporate communication. Within a team, the best way to ask short question is through instant messages such as Skype. The one draw back to instant messaging systems is that people expect instant responses. But for quick yes or no questions this is the best approach. More detailed questions can be escalated to email. But always be short and precise in emails. Always stay on point when emailing someone. If you are making multiple points separate them to their own bullets or paragraphs. Don’t intermix different ideas in the same paragraph. Always outline and simplify key points to one line bullet points. When asking for something, be clear as to what you are requesting or asking and always outline what you have tried, research, or done prior to asking.

Effective communication is a skill. There are tools, habits, and best practices that can help maximize the results of your team communication efforts. One of my most effective tool in communicating is to keep to the Three Sentences practice. One way to successfully achieve reply within three sentences is to never answer the same question twice, to refer to existing documentation, wiki sites, and other resources.


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